by The future is here.
Visiting a major casino resort in Las Vegas may look very different today than it did a decade ago, as new research suggests more resorts are expected to replace hotel staff with AI or robots.
What once seemed like science fiction is quickly becoming reality, with a report from RCG Economics saying that 80 to 95 percent of hospitality jobs could be at risk from AI and automation by the end of next year.
By 2027, several hospitality jobs in Las Vegas are at high risk of automation. Customer service representatives have an 80 to 90 percent chance of being replaced, while reservation agents and call center operators face an even higher risk of 85 to 95 percent.
Data entry personnel are also at risk, as there is an 80 to 90 percent chance of their tasks being automated.
According to a report from RCG Economics (AFP via Getty Images), AI chatbots already manage 80 percent of routine customer inquiries at Las Vegas resorts and provide instant, 24/7 multilingual service.
By 2030, 65 to 75 percent of receptionists, 60 to 70 percent of accounting clerks, 70 to 80 percent of housekeeping dispatchers, and up to half of food service workers could be at risk of displacement.
According to economist Mike Pequeen, the frightening rise of artificial intelligence could mean that between 77,000 and 92,000 of Las Vegas’ 300,000 hospitality jobs could be at risk by 2035.
“An employer’s motivation to use robotics or AI in their company is to increase profits. People are expensive,” Pequeen told KSNV.
AI chatbots already handle 80 percent of routine customer queries, the report adds. Using these 24/7 systems can reduce costs by 20 to 30 percent.
Analysts nationwide estimate that AI and automation could displace more than 100 million jobs across multiple sectors over the next decade, according to Axios, McKinsey & Company and CNBC.
According to the Kenan Institute of Private Enterprise, women are disproportionately affected by automation: eight in 10 female workers work in high-risk jobs, compared to six in 10 men.
The stakes are particularly high in Las Vegas, where about 26 percent of workers rely on tourism and hospitality jobs, about three times the national average.
Interestingly, the RCG report finds that luxury resorts are more likely to employ human staff, while smaller, lower-end hotels may turn to automation to save on payroll and health insurance costs.
In Vegas, about 26 percent of workers rely on tourism and hospitality jobs, which is about three times the national average. (Getty Images)
The guests also begin to accept the change. Surveys show that 73 percent of hoteliers believe AI will transform the industry, and 58 percent of guests say AI is already improving their hotel experience.
With 65 percent of travelers wanting better technology in hotels, the pressure to innovate is increasing.
Money is flowing into automation at a rapid pace. The global AI in hospitality market reached $20.5 billion in 2025, growing at about 21 percent annually, according to the report.
Meanwhile, the hotel robotics sector is expected to grow from $512 million in 2024 to $2.6 billion in 2034, a CAGR of 17.5 percent.
